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UTC Continuing Education: Conflict Resolution

  • Tuesday, October 25, 2016
  • 8:15 AM - 12:00 PM
  • UTC University Center

Conflict Resolution

Let’s face it, conflict is a part of life.  Most of us naturally avoid conflict and like to go along to get along.  But some of us, and you know who you are, just run the other way!  Conflict handled improperly can lead to stagnancy, lost relationships, lost time, and lost money.

Proper conflict resolution can help you retain that employee going through a rough patch, and in turn, save you time and money.  Improved communication and negotiation helps you iron out those details with vendors and contractors to ensure continued relationships and growth.  Excellent questioning and listening skills provide you with improved input from your team creating a greater contribution to excel at your mission. 

In this course, we will show you how to prevent uncomfortable conflict, address the conflict head-on, and turn it from a difficult situation into an opportunity.  We will practice these skills with you in a hands-on and secure environment, so you will be ready when you are called upon for action at work, at home, or anywhere in life.  You can take conflict and turn it into an opportunity for a win-win every time.

In this course, you will:

  • Learn to identify sources of possible conflict for conflict preparation and prevention
  • Learn steps to take to reduce conflict and the potential for conflict
  • Learn skills to resolve existing conflict in a productive and collaborative manner
  • Discover a mindset that turns conflict into opportunity
  • Learn formal means and external resources for conflict resolution

Target Audience:

  • Executives and Managers
  • Employees
  • Board Members
  • Anyone who would like to turn conflict into opportunity


David R. Masters, SPHR, SHRM-SCP is a Human Resource Generalist with nearly 35-years’ experience in the field.  He held human resource positions at the facility, division and corporate levels at Armstrong World Industries, Inc., R.R. Donnelley & Sons, Inc., Thomasville Furniture Industries, Inc., and Shaw Industries, Inc.  In his current role as a partner at Same Page Mediation, Mr. Masters provides policy development, conflict resolution training, and dispute mediation services for companies, organizations, and individuals.


Alicia M. Page is a listed Rule 31 mediator for general Civil and Domestic matters in the State of Tennessee.  Ms. Page has been a certified mediator with the Georgia Office of Dispute Resolution in both general civil and domestic relations matters since 2014.  She is a licensed attorney in both Georgia and Florida and has applied for her Tennessee license.  She attended Georgia State University for both undergraduate and law school. Ms. Page worked as the staff attorney for the three Judges of the Southwestern Judicial Circuit in Americus, Georgia, for over five years.  After a short time as a solo practitioner, Ms. Page found that she most enjoyed the mediation portion of her practice. She decided to move to the Chattanooga area and focus her practice solely on dispute resolution. Ms. Page is very excited about partnering with Dave Masters to provide mediation, education, and training solutions through Same Page Mediation, LLC.

Registration Details

Date: October 25, 2016

Time: 8:15 a.m. - 12:00 Noon

Location: UTC University Center

Registration Fee: $139

 Online Registration

(Credit Card Only)

Printable Registration

(Invoice or Check Options)

CEUs and Certifications

  • .35 CEUs from UTC
  • 3.5 PDH
  • 3.5 CPE

Want more information?

Phone: 423.425.4344

Email: ContEduc@utc.edu

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Chattanooga Area Chapter of ATD
P.O. Box 28214
Chattanooga, TN 37424

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