Our learners have changed, and their expectation of consumer-grade experiences means learning professionals need to add an entirely new set of competencies working with a new set of tools: the user experience (UX) toolkit. This session is focused on understanding the basics of the UX toolkit in the framework of designing learner experiences.
- A clear articulation of how our learners have changed and what has to change about the way we design, market, and deliver our solutions
- An overview of the UX toolkit for learning: empathy interviews, personas, journey maps, user research, usability studies, and click path mapping.
- Example of when and where to use learner experience tools in the learning design and development process
About our Speaker:
Mathew Daniel, Learning Technologist & Learner Experience Advocate
Matthew Daniel is a high-energy, no-holds-barred, tell-it-like-it-is learning technologist and learner experience advocate working in and with some of the largest and most innovative companies across the country (including six years in one of the nations top ten banks – Capital One). While he’s implemented LMSs, LCMSs, Social Learning Platforms, and Curation Tools– his biggest success comes not in the implementation of the system, but in helping learning professionals figure out how to take their existing skills and experience and adapt to the digital age in a realistic way.
Matthew believes in building incredible learning experiences, not just events – that all begins with good instructional design, but it has to be wrapped in incredible user experience. Prior to implementing learning systems, Matthew was an instructional designer who built large-scale new hire and upskill programs for organizations like Homeland Security, the DoD, Honeywell, Valero, and ExxonMobil.
Today, Matthew works with learning software companies on product design, consults on learning transformation, and inspires learning professionals to adopt new technologies and create amazing experiences to transform the lives of our learners.