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Resilience in Feedback

  • Thursday, January 20, 2022
  • 8:00 AM - 9:30 AM
  • HYBRID: In-Person Bridge Innovate - 410 Chickamauga Ave Suite 400, Rossville, GA 30741 - or Virtual


  • Contact Adam Collins for Corporate Member Discounted Rate.
  • Contact Donna Lowe for Corporate Discount Code
  • Please contact Mike Steele for Corporate Discounted Rate.
  • Contact Cori Barber Office 423.294.5869 For Corporate Member discounted rate


Resilience in Feedback
Part 1

As L & D and HR professionals, we receive a lot of feedback.  This hour session will focus on exploring tips for navigating feedback effectively.  In practicing intentional resilience, we can grow through feedback with right understanding and tools.  This can be true even when the feedback received is poorly delivered, doesn't feel accurate, or perhaps is true but unwanted.  Possibly most importantly, we can learn to let go of feedback that is unhelpful, too.

This event has been submitted for SHRM-PDC and HRCI recertification credit.

Learning Objectives:

  • Understand why we naturally react to feedback with rejection.
  • What to do about feedback that is unhelpful and untrue.
  • Learn how to explore all feedback gracefully.

ATD Competencies: Communication, Coaching, and Emotional Intelligence and Decision-Making.

Organizational Learning Consultant with BlueCross Blue Shield of Tennessee

Amy Eaton is a driven and caring Learning and Development (L & D) professional with over 20 years of varied role experience in Corporate environments.  Having worked in operations and process improvements, she provides intentional solutions through effective collaboration that bring about positive change, innovation, and impact.  She's an experienced leader with proven strength in building relationships to achieve strategic business goals.

Amy obtained her Bachelor of Science in Psychology at the University of Tennessee at Chattanooga and her Master of Science of Psychology at Capella University with an Industrial-Organizational specialization (completing the M.S. with a 4.0).  As an Industrial-Organizations Psychology practioner, she helps design, develop, and implement solutions that meet client needs and align with corporate strategy.

Her certificaions/licenses include: Crucial Learning (Formerly VitalSmarts) Trainer for Crucial Conversations and Getting Things Done/GTD, Wiley Everything DiSC Workplace, Korn Ferry Assessment of Leadership Potential Coach, DDI Facilitators, Predictive Index Analyst, Ken Blanchard SLII Facilitator, ATD New Employee On boarding, and ATD Designing Virtual Training.

Amy has helped lead the modernization of on-boarding practices, which naturally enhances employee experience through creating a more ideal new hire experience.  Her professional expertise also included leadership development program design and delivery, personal branding, coaching, virtual conversation and delivery, and advanced classroom facilitation.

Amy is passionate about the importance of healthy teams, and helps teams encourage psychological safety through building trust and strong relationships.  A strength she brings to this approach is her advanced experience with personality assessment selections, and application for a variety of development outcomes.

Simply put - Amy loves people!  And loves using science and psychology to help others grow in self-awareness and self-management to help them achieve success.

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Chattanooga Area Chapter of ATD
P.O. Box 28214
Chattanooga, TN 37424

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